Cloud Contact Center Solutions Built on Cisco Webex
Your contact center.
AI-powered.
VoysisOne delivers a cloud contact center that unifies every channel in one platform—giving IT full control, clear service levels, and a proven ROI of up to 304%.
Imagine contact center where every interaction is handled your customers’ way.
Fully multi-channel.
No missed communications.
Just a reliable, Cisco Webex–powered cloud contact center solution that brings every interaction together in one workspace.
Meet your Call Center Solution
Is your current solution still doing the job?
Calls here. Emails there. Chats somewhere else.
Many contact center solutions work—until traffic spikes, calls drop, or customer conversations are scattered across too many channels.
Most clients come to us after facing missed or abandoned calls, outages during peak hours, or limited AI and multi-channel capabilities.
With VoysisOne, you get reliability from day one.
Built on Cisco technology, our platform delivers:
A connection to all customer, across their channel of choice.
An AI Assistant that works for you
Smooth migration
One Platform.
Omnichannel by Design.
User Experience That Drives Adoption
Designed for speed and simplicity.
- Move between queues instantly and stay in flow
- See what’s happening in real time and respond with confidence
- Answer every call with full customer context, no guessing
- Work seamlessly from desktop or mobile, without friction
Built for control and workforce optimization
(WFO)
- Stay in control with live visibility across agents and queues
- Adjust agent schedules, staffing and plan based on trends
- Review conversations, spot patterns, and improve performance
- Measure agent performance with Quality Management tools and tailored evaluation forms
Customer Experience That Drives Emotions
Your customers choose how they talk to you
Your customers don’t communicate one way.
- They call.
- They email.
- They chat.
- They text.
- They comment, share, like.
- They message on social media.
VoysisOne brings every channel together.
Voice, email, web chat, SMS, and social messages are unified in one interface—giving agents full context and customers a seamless experience.
Customize your contact center— your way.
VoysisOne gives you control with Cisco FlowDesigner.
- Drag-and-drop call flow builder
- Programmable and extensible
- Expression builder and parser
- Change flows in minutes, not weeks—without waiting on vendors.
- It’s simple : “Do it yourself”
- They message on social media.
See every interaction, end to end.
360° Customer Journey Visibility.
VoysisOne provides cross-channel and cross-system analytics— giving you insight at every stage of the customer journey. Every conversation—across voice, email, chat, SMS, and systems—is connected and visible in one place.
- Spot exactly where customers get stuck in the journey
- Understand what slows teams down across channels and systems
- See what truly impacts customer experience and operational cost
- Improve service levels with confidence, not assumptions
- Keep customers longer by fixing the right issues first
You already know it.
Better data leads to better decisions.
Microsoft Teams Integration
One workspace. One calling experience.
Bring calling directly into Microsoft Teams and let your teams work the way they already know—without switching tools or losing focus.
- Make and receive business calls from the same Teams interface
- Stay productive on desktop or mobile, wherever work happens
- Use a familiar dial pad, speed dials, and voicemail
- Access full call history and contacts with live presence
- Ensure safety and compliance with built-in E911 support
- No training. No change management. Teams already know it.
Everything your team needs to call, answer, and collaborate—right inside Teams.
Forrester Consulting conducted a Total Economic Impact™ study of Webex Contact Center and concluded that the solution delivered a 304% ROI and improved contact center operations over a three-year period.
The Voysis Edge
When it’s complex, we make it simple.
For over 18 years, Voysis has empowered more than 500 clients worldwide to simplify complex communication.
Common Questions about Contact Center
The most common questions IT leaders ask when evaluating Contact Center solutions
What are cloud contact center solutions?
How does an omnichannel contact center improve customer experience?
By unifying all channels into one view, agents respond faster, with full context—reducing frustration and repeat contacts.
What’s the ROI of a cloud contact center?
A modern cloud contact center reduces infrastructure costs, captures more customer calls, and helps agents work more efficiently—while delivering measurable gains in customer experience. An independent Forrester Consulting Total Economic Impact™ study of Cisco Webex Contact Center found that organizations achieved a 304% return on investment over three years, along with significant improvements in contact center operations. In short: fewer missed calls, stronger performance, and real financial impact you
can measure.
Can VoysisOne integrate with existing systems?
Is Cisco Webex Contact Center secure?
Yes. It is built with enterprise-grade security, strong compliance standards, and proven high availability—designed for organizations that cannot afford risk or downtime. In addition, Cisco Systems was recognized as a Customers’ Choice on Gartner Peer Insights for Contact Center as a Service in 2025—based on real customer feedback. In short: trusted technology, validated by the people who use it every day.
How do AI-powered contact center solutions reduce operational costs?
Ready to see your future contact center in action?
Experience the VoysisOne Contact Center live — connected to your own environment.
See how calls are routed, queues managed, and agents empowered — all in real time, just like your own team in action.
Voysis, a company that listens to our needs, a tailor-made solution and a service that meets our expectations. 
Voysis, a company that listens to our needs, a tailor-made solution and a service that meets our expectations.
Explore More VoysisOne Cloud Telephony Solutions
Voysis provides businesses with a modern cloud-based call center built on Cisco technology — connecting every communication channel in one easy-to-manage platform.
AI Receptionist
Automatically answers after three rings to capture every customer inquiry.
Call Center
Handle calls, call queues, and reporting in one place. Built on
Cisco.
VOIP for Webex & Teams
Reliable, enterprisegrade calling for multilocation dealerships.
Social Integration
Centralize Facebook and WhatsApp messages right in your call center.
SMS Solutions
Send service reminders, confirmations, or promotional messages.
Omnichannel Contact Center
Handle calls, emails, SMS, and live chats in one dashboard.
