Cloud Telephony Solutions

Call Center.
That Actually Answers.

VoysisOne gives companies with a high call volume a cloud-based call center that doesn’t drop calls. Built on Cisco, it connects voice, call queues, and reporting in one place — so IT teams get control, and management gets service levels they can show.

Chosen by Industry Leaders who need communications that just work — every day.

Imagine a call experience where
every customer gets answered fast.

Every call is routed to the right person, every time, with full visibility on queues, wait times, and service levels.

No downtime.
No Missed Calls.

Just a reliable, Cisco-powered call center built for performance and growth.

Meet your Call Center Solution

Is it time to change your Call Center?

A lot of call centers on the market “work”… until the day they don’t.

Most of our clients came to us after facing outages, dropped calls, or lines that simply vanished.

With VoysisOne, you get reliability from day one.
Built on Cisco technology, our platform delivers:

uptime for uninterrupted service

0 .99%

Redundant and secure local hosting

Smooth migration

Your business can’t afford missed calls.
With VoysisOne, you don’t have to.

One Platform.
Four Call Center Power Features.

User Experience

Because if they don’t use it… you lose. Give your team a tool they’ll actually want to use.

Empower your agents to handle calls faster and smarter — from anywhere.
Set availability and join/unjoin queues in one click
View real-time queue status and call volume
Get instant screen pop for incoming calls
Work seamlessly from desktop or mobile

Effortless Multi-Line Call Management

Designed for teams handling high call volumes

The multi-call window lets agents manage several lines or queues from one compact desktop view — reducing wait times and improving flow.

Voice Queues

Smarter routing for a better customer experience.

Customize greetings, offer call-back options, and route calls based on skills, language, or priority — all from one simple interface.

Call Analytics

Turn every call into insight.

Access real-time and historical dashboards directly in Webex Control Hub to track agent performance, queue efficiency, and service levels. Make decisions backed by data — not guesswork.

How does it work?

The Voysis Edge

When it’s complex, we make it simple.

For over 18 years, Voysis has empowered more than 500 clients worldwide to simplify complex communication.

Continents Global Coverage

Uptime

0 .99%

Customer Satisfaction

0 %

Customer Support

0 /7

Satisfied Clients

0 +

Years In Business

0 +

Common Questions about Call Center

The most common questions IT leaders ask when evaluating Call Center solutions

How can call center services improve customer satisfaction metrics?

Call center services improve customer satisfaction by reducing wait times, routing calls correctly, and resolving issues faster. When combined with AI agents and a virtual receptionist, customers get instant responses, fewer transfers, and more consistent service across every interaction.

What are the best practices for integrating AI into call center service management?

Best practices include starting with high-volume use cases, integrating AI with existing CRM and IVR systems, and keeping humans in control. Using a Cisco AI Agent ensures secure deployment, smooth adoption, and measurable gains without disrupting daily call center services.

How can service-level agreements (SLAs) be optimized in a call center?

SLAs are optimized by using real-time visibility, intelligent call routing, and AI agents to handle peak demand. An AI contact center improves answer speed, reduces abandonment, and stabilizes service levels—even during high call volumes.

What’s the ROI of outsourcing call center services versus keeping them in-house?

Outsourcing call center services can reduce staffing and infrastructure costs, but limits control and flexibility. In-house AI contact centers powered by AI agents often deliver higher ROI by lowering cost per call, improving service quality, and keeping customer data under full control.

Which KPIs should IT leaders track to evaluate call center service performance?

IT leaders should track average handle time, first-contact resolution, abandonment rate, SLA compliance, uptime, and cost per interaction. In AI contact centers, AI agent containment rate and virtual receptionist resolution rate are also critical performance indicators.

Ready to Capture Every Call?

Meet your AI Receptionist — for free and with no engagement — and see how Voysis helps dealerships answer faster, reduce missed calls, and deliver a better customer experience.

Voysis, a company that listens to our needs, a tailor-made solution and a service that meets our expectations.

Pierre-André C.

Directeur – TI & Projets spéciaux

Voysis, a company that listens to our needs, a tailor-made solution and a service that meets our expectations.

Pierre-André C.

Directeur – TI & Projets spéciaux

Explore More VoysisOne Cloud Telephony Solutions

Voysis provides businesses with a modern cloud-based call center built on Cisco technology — connecting every communication channel in one easy-to-manage platform.

AI Receptionist

Automatically answers after three rings to capture every customer inquiry.

Call Center

Handle calls, call queues, and reporting in one place. Built on Cisco.

VOIP for Webex & Teams

Reliable, enterprisegrade calling for multilocation dealerships.

Social Integration

Centralize Facebook and WhatsApp messages right in your call center.

SMS Solutions

Send service reminders, confirmations, or promotional messages.

Omnichannel Contact Center

Handle calls, emails, SMS, and live chats in one dashboard.